Careers at High Road Auctions
At High Road Auctions we are always looking for talented and committed people to join our hard working team. If you would like us to keep your CV on file so that we can contact you when a suitable vacancy arises, please send a CV and covering letter for the attention of Christopher Blackie to firstname.lastname@example.org.
Current Vacancy: Please apply by sending a CV and covering letter to Christopher Blackie at email@example.com.
Role: Customer Service Assistant
Bonus: Performance related bonus and company bonus scheme
Hours: Full time
Location: Chiswick (five minutes walk from Stamford Brook underground station)
Reporting line: Customer Service Manager
Ideal candidate: A keen, young Customer Service Assistant with an organised approach, excellent customer facing skills and an appreciation of antiques, art and interior design
Company: High Road Auctions opened in February 2011 and offers a wide variety of authentic, high quality stock, from furniture and furnishings, to jewellery, gifts and unusual one-off items. High Road Auctions makes the process of buying and selling at auction easy and convenient, by removing the jargon and offering a range of services including delivery, pick up, restoration and repair on many items. The relaxing onsite Cafe Bar adds to a fun and social experience, creating the best place in West London to furnish a unique home.
Role summary: The Customer Service Assistant will support the Customer Service Manager in providing a truly customer focussed administrative and financial interface with buyers and sellers, as well as contributing towards the smooth and efficient running of the auction house.
Assist the Customer Service Manager in the efficient, smooth running of the Customer Service desk by dealing with all customer queries in a friendly and professional manner.
Use the in-house auction system (Bidmaster) to capture client information, record commission bids and answer general stock queries.
Assist the Customer Service Manager with the auction night monitoring and processing of live bids through the-saleroom.com.
Liaise with appropriate members of staff to arrange deliveries, pick-ups and restoration work on behalf of clients.
Assist in the collection of payments from customers either in cash or via a PDA terminal for debit and credit card transactions.
Manage the appointments & messages diary to support the Branch Manager and valuation experts.
Skills and approach:
· A methodical and organised approach with good attention to detail
· The ability to work under your own initiative in a fast paced environment
· A customer friendly, personable telephone manner
· Computer literacy (especially Microsoft Office) and good typing skills
· Excellent team player
· A minimum of grade A to C GCSEs in English and Mathematics
· A willingness to learn and engage with the world of antiques and interior design
· A minimum of 2 years administration experience
· Whilst not essential, the ideal candidate will be educated to A level standard